Frequently Asked Questions

When will my order be delivered?

Deliveries go out two days a week. Delivery days are:

  • Tuesday: Victoria, Langford/Westshore
  • Thursday: Victoria, Sidney & the Saanich Peninsula

NOTE: To ensure your order is delivered on the day you would like, please place your order before 4:00pm on the previous day. (ie. if we deliver to your area on Thursdays, your order should be placed by 4:00pm on Wednesday.) 

Presently, we cannot facilitate same-day deliveries.

How much is delivery?

The delivery fee is either $5 or $10 depending on which area you live in. Spend over $70 and get free delivery!

$5 – Victoria, Oak Bay, Esquimalt
$10 – Langford/Westshore, Sidney & the Saanich Peninsula

How will I know my order is ready for pick-up or delivery?

All orders are prepared as quickly as possible. Once an order is ready we send an email notification that it is ready to be picked up from the Rock Bay Market, centrally located, at 2725 Rock Bay Ave. For deliveries, notification will be sent a day in advance so you can plan for its arrival.

How long do your products last?

All product descriptions on our website include storing instructions. Please refer to the product description, or contact us directly at frontdesk@rockbaymarket.ca or 1-778-656-1726 if you are unsure about how to store your product. Keep reading for more information.

Due to the nature of our producing and processing techniques, refrigeration and storing suggestions vary depending on the item. We take pride in using exclusively clean ingredients and traditional methods for processing, fermenting, and canning our products. This means that we choose not to use stabilizers (which extend the shelf life of products) in order to keep the ingredient list as clean as possible. Therefore, the shelf life of each product varies.

Products such as our house-made ketchup, lacto-fermented corn salsa, kombucha fruit syrup, chutney, BBQ sauces, jerk sauce, etc. are shelf-stable until opened. Once opened, all items need to be kept refrigerated and will last 1-3 months.

Most of our lacto-fermented provisions need to be kept in the fridge at all times (kimchi, sauerkraut, tapenade, tartar, fennel mostarda, etc.). These products will last 1-3 months in the fridge.

Our hot sauces will last for 3-6 months or longer when kept in the fridge.

How do I safely defrost my soup that is frozen in glass?

The best way to defrost your soup is to leave it to defrost in the refrigerator overnight. 

However, if you are looking for a quicker method, a few hours on the counter should bring the jar and the outer layer of its contents up to room temperature and to a state where it is safe to put in the microwave (without the lid) or dump into a saucepan. 

If you are super impatient, you can put your frozen soup jar in a bowl or sink of cool water. The water will help defrost the soup faster than the open air.

CAUTION: We don’t recommend putting a frozen jar under/in hot water. This could cause the jar to crack due to the rapid change in temperature.

Do you accept returned jars & bottles once I’ve finished with the products?

Yes! We have a circular economy, return-it program in place. Bring back your cleaned and dried mason-style jars (with the metal ring!) and/or kombucha bottles and receive a discount on your next purchase.

Small jars (less than 250ml) – $0.50
Large jars (250ml or bigger) – $1.00

Kombucha Meowler (32oz) – $3.00
Kombucha Growler (64oz) – $5.00

How do you source your products?

We strive to strengthen our local food security by sourcing our products through a diverse, local network of suppliers. We pride ourselves in providing our community easy access to affordable, wild, local and seasonal provisions. Our collective includes farmers, food producers and foragers that work in and around Vancouver Island.

How do subscriptions work?

Once a subscription is placed it will recur weekly, monthly or biweekly depending on the option you selected. All subscriptions will be notified 2 days in advance that an order will be placed for another selection of our available local products. Once ready you’ll be notified that your seasonal selection of goods are ready for pick-up or delivery.

How do I become a food provider?

We value forging connections between local food producers, entrepreneurs and our local collective. If you are a local forager, fisher, fermenter or maker, please tell us your story. Email frontdesk@rockbaymarket.ca to let us know you how we can work together to feature your products at the Rock Bay Market.

What Covid-19 protocols do you have in place?

Rock Bay Market has been built as a convenient and pandemic-friendly solution for our customers. Cleanliness and safety are core to our business operations. Though you can still purchase items in-person, many people prefer to order online ahead of time to enjoy the contact free pick-up and delivery services we provide.