Frequently Asked Questions

How will I know my order is ready for pick-up or delivery?

All orders are prepared as quickly as possible. Once an order is ready we send an email notification that it is ready to be picked-up from the Rock Bay Market, centrally located, at 2725 Rock Bay Ave. For deliveries, notification will sent a day advance so you can plan for its arrival. Typical delivery days are;

Langford/Westshore: Tuesdays

Sidney & Peninsula: Thursdays

Victoria Area: Daily

How do you source your products?

We strive to strengthen our local food security by sourcing our products through a diverse, local network of suppliers. We pride ourselves in providing our community easy access to affordable, wild, local seasonal provisions. Our collective includes farmers, food producers and foragers that work in and around Vancouver Island.

How do subscriptions work?

Once a subscription is placed it will recur weekly, monthly or biweekly depending on the option you selected. All subscriptions will be notified 2 days in advance that an order will be placed for another selection of our available local products. Once ready you’ll be notified that your seasonal selection of goods are ready for pick-up or delivery.

How do I become a food provider?

We value forging connections between local food producers, entrepreneurs and our local collective. Are you a local forager, fisher, fermenter or maker tell us your story. Please email frontdesk@rockbaymarket.ca to let us know you how we can work together to feature your products at the Rock Bay Market.

What Covid-19 protocols do you have in place?

Rock Bay Market has been built as a convenient and pandemic-friendly solution for our customers. Cleanliness and safety are core to our business operations. Though you can still purchase items on-site many people prefer to order online ahead of time to enjoy the contact free pick-up and delivery services we provide.